SB
Sylvia B
1 reviews | Active since May 2020
04 Dec 2024, 11:38
No delivery
I have been contacted twice by the delivery company to give through that my delivery will be done on two seperate days. I arranged my plans around this commitment, they never pitched. This is not acceptable
Helpful (0)
Replies (3)0
Replies (3)
Cielo's replyOfficial
04 Dec 2024, 11:53Dear Sylvia,
We sincerely apologize for the inconvenience this has caused.
We completely understand your frustration and the disruption this has caused to your plans.
This is not the level of service we aim to provide.
We will investigate what went wrong with the delivery and work to resolve the issue as quickly as possible.
Please allow us to make this right, we will ensure this is addressed immediately.
Thank you for your patience and understanding.
Kind Regards,
Customer Service Team.
We sincerely apologize for the inconvenience this has caused.
We completely understand your frustration and the disruption this has caused to your plans.
This is not the level of service we aim to provide.
We will investigate what went wrong with the delivery and work to resolve the issue as quickly as possible.
Please allow us to make this right, we will ensure this is addressed immediately.
Thank you for your patience and understanding.
Kind Regards,
Customer Service Team.
Cielo's reply04 Dec 2024, 11:53
Official
Dear Sylvia,
We sincerely apologize for the inconvenience this has caused.
We completely understand your frustration and the disruption this has caused to your plans.
This is not the level of service we aim to provide.
We will investigate what went wrong with the delivery and work to resolve the issue as quickly as possible.
Please allow us to make this right, we will ensure this is addressed immediately.
Thank you for your patience and understanding.
Kind Regards,
Customer Service Team.
We sincerely apologize for the inconvenience this has caused.
We completely understand your frustration and the disruption this has caused to your plans.
This is not the level of service we aim to provide.
We will investigate what went wrong with the delivery and work to resolve the issue as quickly as possible.
Please allow us to make this right, we will ensure this is addressed immediately.
Thank you for your patience and understanding.
Kind Regards,
Customer Service Team.
SB
Sylvia B's updateReviewer Update
04 Dec 2024, 18:43Dear Cielo,
This issue has still not been addressed as I did not receive any additional feedback
This issue has still not been addressed as I did not receive any additional feedback
SB
Sylvia B's update04 Dec 2024, 18:43
Reviewer Update
Dear Cielo,
This issue has still not been addressed as I did not receive any additional feedback
This issue has still not been addressed as I did not receive any additional feedback
Cielo's replyOfficial
05 Dec 2024, 09:05Good day, Sylvia,
Thank you for bringing this to our attention, we sincerely apologize for the delay in receiving your update.
I have requested an update from the freight department and will call you with an update shortly.
Kind Regards,
Customer Service Team.
Thank you for bringing this to our attention, we sincerely apologize for the delay in receiving your update.
I have requested an update from the freight department and will call you with an update shortly.
Kind Regards,
Customer Service Team.
Cielo's reply05 Dec 2024, 09:05
Official
Good day, Sylvia,
Thank you for bringing this to our attention, we sincerely apologize for the delay in receiving your update.
I have requested an update from the freight department and will call you with an update shortly.
Kind Regards,
Customer Service Team.
Thank you for bringing this to our attention, we sincerely apologize for the delay in receiving your update.
I have requested an update from the freight department and will call you with an update shortly.
Kind Regards,
Customer Service Team.