No Customer Service on a Complaint!

Almost a year ago we bought a bed and mattress combo - when we assembled it, there were squeaks and creaking from the base so we disassembled the entire thing and rebuilt with Q20 on the hinges etc. I have complained about this numerous times and had no response whatsover. Almost 1 year later and it creaks even worse to the point moving in the night wakes you up. I do enjoy their products and purchased a few of the cast iron pots - 3 weeks ago the lid of one had the enamel start peeling off. Again i contracted Cielo for assistance as this is of course not what you'd expect from the product. Still no response on either complaint! This is really shoddy customer service when you'd expect more from such an "upmarket" kind of a store. A bit worried now with all the other items I have purchased from them...