BM
Brandon M

1 reviews | Active since Jul 2020

10 Jul 2020, 13:54

No Communication, No Delivery. Fed Up

I placed a R40 000 order with Cielo for furniture upon moving into our new house. I placed the order on the 18th of June with the website stating a 7-14 day delivery time. On day 14 having not received a tracking number or any communication of any sort my wife contacted them by phone to be told that it was still in PE but would dispatch the next day and be in Joburg over the weekend and delivered to us in Durban probably on Tuesday. Frustrating that a delay had not been communicated prior to us contacting them but oh well. Come Tuesday having had no further communication from them I decide to call again to get told it is all still sitting in PE, confused I enquired how that was possible, to which the response is you'll have to talk to sales or distributions. It's at this point I am told that there was a glitch with distribution but they will sort it out urgently. On Wednesday night I received an email assuring me that the courier would be delivering the next day Thursday, I thanked them for their help and looked forward to the delivery. Cut to Thursday evening and guess what no delivery, no communication, no nothing. It is now Friday the 10th of July and I have contacted them via web chat, email and phone and the only new information I have is that 2 of the chairs I ordered they didn't have stock of so they are not part of this delivery???? This is the first I'm hearing of this nearly a month later. Still no word on whats actually happening with my delivery at all. So to summarise I've had almost no communication from Cielo apart from when I've contacted them, I have been **** to numerous times about my order, My order is not even fully ready and to top it all off I have no idea if and when it will ever be delivered. Not sure if they as a company are doing so well that a R40 000 order to them is not worth their time or what the story is but safe to say I will be looking elsewhere for my furniture purchases in the future.

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Replies (1)
Cielo
Cielo's reply10 Jul 2020, 16:13
Official
Dear Brandon

Thank you for your review.

Please accept our sincere apologies for the inconvenience, any delay with the shipment of your order and for any lapse in communication on our part. We can assure you that we take every complaint seriously and that we are actively working on ways to improve delivery and customer communication.

We will investigate and update you regarding same. Your issue at hand will be given our utmost and urgent attention.

 Kindly accept our apologies for any inconvenience incurred.

 Regards
 Customer Care Department