NW
Natasha W
1 reviews | Active since Mar 2009
02 Mar 2021, 11:00
No after sales service.
Purchased a Cielo cantilever umbrella in 2017, and when querying for a replacement part I get told they import the umbrella, but don't have the parts that i need, and that I should contact "The general stores who specialize in outdoor furniture".
Other "general stores" won't assist me because this is not their brand. As an importer, I think it's incredibly poor customer service to tell your customer to go elsewhere if they need replacement parts for YOUR products.
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Cielo's replyOfficial
02 Mar 2021, 11:52Good day Natasha,
We sincerely apologise for the inconvenience caused.
We are unfortunately out of stock with parts for the umbrella.
We are unable to ascertain as to when we will be receiving stock of that particular part which you require.
We tried to source that part from local hardware stores, and they seem to either not have stock or just unwilling to assist as it's not their stock.
Our sincerest apologies.
Kind regards,
Customer Care
We sincerely apologise for the inconvenience caused.
We are unfortunately out of stock with parts for the umbrella.
We are unable to ascertain as to when we will be receiving stock of that particular part which you require.
We tried to source that part from local hardware stores, and they seem to either not have stock or just unwilling to assist as it's not their stock.
Our sincerest apologies.
Kind regards,
Customer Care
Cielo's reply02 Mar 2021, 11:52
Official
Good day Natasha,
We sincerely apologise for the inconvenience caused.
We are unfortunately out of stock with parts for the umbrella.
We are unable to ascertain as to when we will be receiving stock of that particular part which you require.
We tried to source that part from local hardware stores, and they seem to either not have stock or just unwilling to assist as it's not their stock.
Our sincerest apologies.
Kind regards,
Customer Care
We sincerely apologise for the inconvenience caused.
We are unfortunately out of stock with parts for the umbrella.
We are unable to ascertain as to when we will be receiving stock of that particular part which you require.
We tried to source that part from local hardware stores, and they seem to either not have stock or just unwilling to assist as it's not their stock.
Our sincerest apologies.
Kind regards,
Customer Care