No accountability, no responsibility, no customer care service...its Horrible!!

Cielo is the worst ever store i have ever seen. I purchased a bed and a headboard on 27/07/2023 and they delivered a faulty bed, no-one wants to take accountability and responsibility, is a rather a shame. They are all about money, dont care about how the client is suffering. I have made a lot of calls for the past 3months and they don't care. I pray and hope that they treat all their clients like this so they can end up with no business.