Nightmare shopping experience with Cielo

Beyond frustrating. I bought a mattress from Cielo in November 2024. The mattress was promised to be delivered by no later than mid-December 2024 (after being notified after the purchase that the mattress was out of stock). Needless to say, that the mattress was never delivered, and I requested a refund. I endured story after story and what appears to be broken telephone with their courier company. Somehow whilst waiting for a refund, the courier showed up at my door with a mattress. The mattress they attempted to delivered was dirty and was running with ****roaches. I rejected the mattress and was told that the refund was being processed. so, on it went and today I received a POP that says my refund was made 2 days ago but somehow its not in my account. and the delivery charge I paid for has been reimbursed. I Cielo is ************* and creates a very bitter shopping experience.