NDN
Nicola Drger Nicola.k.draeger
1 reviews | Active since Apr 2024
10 Apr 2024, 18:25
Nice furniture but always trouble with not fully equipped deliveries
I have ordered a dining table bar chairs and at a later stage a desk chair. With both deliveries I had complaints. Until I received the correct pieces it took me lots of emails and phone calls with customer service. I would not recommend to order from Cielo again - price performance ratio is not justified.
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Cielo's replyOfficial
11 Apr 2024, 10:32Good day Nicola,
We apologize for the inconvenience and frustration you've experienced with your recent order. We understand the importance of receiving your order correctly and in a timely manner, and we regret that we fell short of meeting your expectations.
We deeply value your business, and your satisfaction is of the utmost importance to us. Rest assured, we are taking steps internally to address the issues that led to this situation and prevent similar incidents from occurring in the future.
We apologize for the inconvenience and frustration you've experienced with your recent order. We understand the importance of receiving your order correctly and in a timely manner, and we regret that we fell short of meeting your expectations.
We deeply value your business, and your satisfaction is of the utmost importance to us. Rest assured, we are taking steps internally to address the issues that led to this situation and prevent similar incidents from occurring in the future.
Once again, we apologize for any inconvenience this has caused you and appreciate your patience and understanding during the resolution process.
Regards
Customer Care Agent
Regards
Customer Care Agent
Cielo's reply11 Apr 2024, 10:32
Official
Good day Nicola,
We apologize for the inconvenience and frustration you've experienced with your recent order. We understand the importance of receiving your order correctly and in a timely manner, and we regret that we fell short of meeting your expectations.
We deeply value your business, and your satisfaction is of the utmost importance to us. Rest assured, we are taking steps internally to address the issues that led to this situation and prevent similar incidents from occurring in the future.
We apologize for the inconvenience and frustration you've experienced with your recent order. We understand the importance of receiving your order correctly and in a timely manner, and we regret that we fell short of meeting your expectations.
We deeply value your business, and your satisfaction is of the utmost importance to us. Rest assured, we are taking steps internally to address the issues that led to this situation and prevent similar incidents from occurring in the future.
Once again, we apologize for any inconvenience this has caused you and appreciate your patience and understanding during the resolution process.
Regards
Customer Care Agent
Regards
Customer Care Agent