Nice chair, after sales service a bit slow.

Item: Cielo
Rating: 3
Author: Thomas F

Chair is great. After sales service was not. Chair arrived with one part missing and it took about a week to get the missing part with almost no communication without me following up.

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Replies (1)

Cielo's replyOfficial

18 Apr 2024, 13:38

Dear Thomas Ferreira,

Thank you for bringing this to our attention.
We're truly sorry to hear about your experience with our after-sales service.

We understand the importance of timely and effective communication, especially when resolving issues with our products. Your feedback is invaluable in helping us improve our processes and ensure that similar situations are handled more efficiently in the future.

Thank you for your positive feedback in regards to your product satisfaction.

We hope to be of service again soon.

Kind Regards
Customer Care services

Cielo's reply18 Apr 2024, 13:38

Official

Dear Thomas Ferreira,

Thank you for bringing this to our attention.
We're truly sorry to hear about your experience with our after-sales service.