1 reviews | Active since Aug 2018
NEVER ordering from Cielo again because of their courier partner
My first and last time ordering from Cielo. By far the worst experience because of their chosen courier partner - Skynet.
My parcel has been sitting in their Cape Town wareouse for 4 days, they have not been able to provide any reasonable answer why they are sitting with my parcel and not sending it out for delivery. The contradictory information provided by the Cielo customer service office is even more disappointing. After querying for days on end, I was then told that the parcel would be delivered to me today before 17:00. My parcel was not delivered. I then decided to take matters into my own hands and contact the Skynet Cape Town branch myself. As it stands, my order is not out for delivery.
This is deeply frustrating. I would strongly advise that Cielo consider changing courier partner or they are going to lose more customers.
Thank you for sharing your experience with us.
We are sorry to hear about your experience and we would really appreciate the opportunity to look into this further and assist with a resolution. Our team will reach out to you directly to gather a few more details and take the necessary steps to address the matter.
Thank you again for bringing this to our attention — your satisfaction are important to us, and we’re committed to making this right.
Customer Service Team
Thank you for sharing your experience with us.
We are sorry to hear about your experience and we would really appreciate the opportunity to look into this further and assist with a resolution. Our team will reach out to you directly to gather a few more details and take the necessary steps to address the matter.
Thank you again for bringing this to our attention — your satisfaction are important to us, and we’re committed to making this right.
Customer Service Team