EM
Eric M
1 reviews | Active since Jan 2017
30 Apr 2024, 15:31
Never buying from this company again. Strongly suggest you don't either
Atom chairs - terrible wooden leg quality and seat padding scratched and torn in places. After sales service is shocking. Lazy, ***********, and downright deceptive. Over 2 weeks for the product to be collected from us. Over 1 week waiting for a refund....and still waiting.
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Replies (4)0
Replies (4)EM
Eric M's updateReviewer Update
30 Apr 2024, 17:12Not good enough. Its been 20 days since we first requested that you collect your damaged products and give us a refund. You've concocted all sorts of nonsense to delay and avoid payment. Your products and service is embarrassing. You should be ashamed of yourselves
EM
Eric M's update30 Apr 2024, 17:12
Reviewer Update
Not good enough. Its been 20 days since we first requested that you collect your damaged products and give us a refund. You've concocted all sorts of nonsense to delay and avoid payment. Your products and service is embarrassing. You should be ashamed of yourselves
Cielo's replyOfficial
01 May 2024, 08:52Good day
Thank you for your patience.
We apologise for the inconvenience caused and can assure you that we will provide you with the proof of the payment soon.
Kind Regards
Customer Service Team
Thank you for your patience.
We apologise for the inconvenience caused and can assure you that we will provide you with the proof of the payment soon.
Kind Regards
Customer Service Team
Cielo's reply01 May 2024, 08:52
Official
Good day
Thank you for your patience.
We apologise for the inconvenience caused and can assure you that we will provide you with the proof of the payment soon.
Kind Regards
Customer Service Team
Thank you for your patience.
We apologise for the inconvenience caused and can assure you that we will provide you with the proof of the payment soon.
Kind Regards
Customer Service Team
EM
Eric M's updateReviewer Update
02 May 2024, 12:4722 days and still no refund....
EM
Eric M's update02 May 2024, 12:47
Reviewer Update
22 days and still no refund....
Cielo's replyOfficial
08 May 2024, 16:58Dear Eric ,
Thank you for bringing this to our attention.
Our apologies for this lengthy process.
We have involved the customer care manager and requested that your query be handled by her directly in order to speed up the process and to reduce any further delay.
Thank you for your patients in this matter , it is greatly appreciated.
Kind Regards
Customer Service Team.
Thank you for bringing this to our attention.
Our apologies for this lengthy process.
We have involved the customer care manager and requested that your query be handled by her directly in order to speed up the process and to reduce any further delay.
Thank you for your patients in this matter , it is greatly appreciated.
Kind Regards
Customer Service Team.
Cielo's reply08 May 2024, 16:58
Official
Dear Eric ,
Thank you for bringing this to our attention.
Our apologies for this lengthy process.
We have involved the customer care manager and requested that your query be handled by her directly in order to speed up the process and to reduce any further delay.
Thank you for your patients in this matter , it is greatly appreciated.
Kind Regards
Customer Service Team.
Thank you for bringing this to our attention.
Our apologies for this lengthy process.
We have involved the customer care manager and requested that your query be handled by her directly in order to speed up the process and to reduce any further delay.
Thank you for your patients in this matter , it is greatly appreciated.
Kind Regards
Customer Service Team.