CS
Candace S
1 reviews | Active since Aug 2016
07 Feb 2022, 15:59
Never again
Service is shocking. I'm a designer, I've had a number of orders go through and I can honestly say that service is terrible. I've taken my business elsewhere. It takes at least 5 emails and 3 calls to get someone to take an official order seriously, never mind an enquiry. Delivery times are not kept. Delayed, then canceled products are still delivered, then it take hundreds of calls and emails over weeks to get it collected, then you have to wait days for your refund. And in between I had to deal with a cheeky, carefree manager. Won't do it again.
Helpful (0)
Replies (1)0
Replies (1)Cielo's replyOfficial
08 Feb 2022, 15:29Dear Candace,
Thank you for your review.
I am truly sorry that you’ve had this experience with us.
We would like to apologize for the delay in having your issue resolved.
Kindly accept our apologies for any inconvenience incurred.
Regards
Customer Care Department
Thank you for your review.
I am truly sorry that you’ve had this experience with us.
We would like to apologize for the delay in having your issue resolved.
Kindly accept our apologies for any inconvenience incurred.
Regards
Customer Care Department
Cielo's reply08 Feb 2022, 15:29
Official
Dear Candace,
Thank you for your review.
I am truly sorry that you’ve had this experience with us.
We would like to apologize for the delay in having your issue resolved.
Kindly accept our apologies for any inconvenience incurred.
Regards
Customer Care Department
Thank you for your review.
I am truly sorry that you’ve had this experience with us.
We would like to apologize for the delay in having your issue resolved.
Kindly accept our apologies for any inconvenience incurred.
Regards
Customer Care Department
