K
Kennedy
1 reviews | Active since Dec 2025
29 Dec 2025, 16:52
my Oder was not deli...
my Oder was not delivered and what was delivered was a wrong size
Helpful (0)
Replies (4)0
Replies (4)
Cielo's replyOfficial
30 Dec 2025, 09:45Dear Kennedy,
Thank you for your feedback.
The delay in delivery and receiving the incorrect size is not the level of service we aim to provide.
Our customer service team has been in contact with you and is actively working to resolve the matter.
Kind regards,
Customer Service Team
Thank you for your feedback.
The delay in delivery and receiving the incorrect size is not the level of service we aim to provide.
Our customer service team has been in contact with you and is actively working to resolve the matter.
Kind regards,
Customer Service Team
Cielo's reply30 Dec 2025, 09:45
Official
Dear Kennedy,
Thank you for your feedback.
The delay in delivery and receiving the incorrect size is not the level of service we aim to provide.
Our customer service team has been in contact with you and is actively working to resolve the matter.
Kind regards,
Customer Service Team
Thank you for your feedback.
The delay in delivery and receiving the incorrect size is not the level of service we aim to provide.
Our customer service team has been in contact with you and is actively working to resolve the matter.
Kind regards,
Customer Service Team
Cielo's replyOfficial
30 Dec 2025, 10:36Good day Kennedy
Thank you for informing us.
We apologise for the incorrect order delivered and are in the process of resolving this for you. We were unable to reach you telephonically however we have emailed you feedback on the query and await your response to proceed.
Please do not hesitate to reach out to us should you required any further assistance.
Warm Regards,
Customer Service Team
Thank you for informing us.
We apologise for the incorrect order delivered and are in the process of resolving this for you. We were unable to reach you telephonically however we have emailed you feedback on the query and await your response to proceed.
Please do not hesitate to reach out to us should you required any further assistance.
Warm Regards,
Customer Service Team
Cielo's reply30 Dec 2025, 10:36
Official
Good day Kennedy
Thank you for informing us.
We apologise for the incorrect order delivered and are in the process of resolving this for you. We were unable to reach you telephonically however we have emailed you feedback on the query and await your response to proceed.
Please do not hesitate to reach out to us should you required any further assistance.
Warm Regards,
Customer Service Team
Thank you for informing us.
We apologise for the incorrect order delivered and are in the process of resolving this for you. We were unable to reach you telephonically however we have emailed you feedback on the query and await your response to proceed.
Please do not hesitate to reach out to us should you required any further assistance.
Warm Regards,
Customer Service Team
K
Kennedy's updateReviewer Update
30 Dec 2025, 16:57Dear cielo
Thank you so much for getting back to me and clarifying the situation,I now have a clear understanding of what transpired and that’s honestly not your fault at all, u have gone a step further by replacing the wrong item with the correct item ,your quick response has been extremely wonderful I will continue shopping with you when ever am in South Africa
Thank you so much for getting back to me and clarifying the situation,I now have a clear understanding of what transpired and that’s honestly not your fault at all, u have gone a step further by replacing the wrong item with the correct item ,your quick response has been extremely wonderful I will continue shopping with you when ever am in South Africa
K
Kennedy's update30 Dec 2025, 16:57
Reviewer Update
Dear cielo
Thank you so much for getting back to me and clarifying the situation,I now have a clear understanding of what transpired and that’s honestly not your fault at all, u have gone a step further by replacing the wrong item with the correct item ,your quick response has been extremely wonderful I will continue shopping with you when ever am in South Africa
Thank you so much for getting back to me and clarifying the situation,I now have a clear understanding of what transpired and that’s honestly not your fault at all, u have gone a step further by replacing the wrong item with the correct item ,your quick response has been extremely wonderful I will continue shopping with you when ever am in South Africa
Cielo's replyOfficial
31 Dec 2025, 14:31Good day
Thank you so much for your kind and understanding message.
We truly appreciate your patience and for allowing us the opportunity to clarify the situation. We’re glad we could resolve the matter by replacing the item and that our response met your expectations. Your continued support means a great deal to us, and we look forward to assisting you again whenever you’re in South Africa.
Kind Regards,
Customer Service Team
Thank you so much for your kind and understanding message.
We truly appreciate your patience and for allowing us the opportunity to clarify the situation. We’re glad we could resolve the matter by replacing the item and that our response met your expectations. Your continued support means a great deal to us, and we look forward to assisting you again whenever you’re in South Africa.
Kind Regards,
Customer Service Team
Cielo's reply31 Dec 2025, 14:31
Official
Good day
Thank you so much for your kind and understanding message.
We truly appreciate your patience and for allowing us the opportunity to clarify the situation. We’re glad we could resolve the matter by replacing the item and that our response met your expectations. Your continued support means a great deal to us, and we look forward to assisting you again whenever you’re in South Africa.
Kind Regards,
Customer Service Team
Thank you so much for your kind and understanding message.
We truly appreciate your patience and for allowing us the opportunity to clarify the situation. We’re glad we could resolve the matter by replacing the item and that our response met your expectations. Your continued support means a great deal to us, and we look forward to assisting you again whenever you’re in South Africa.
Kind Regards,
Customer Service Team