AM
Avril, Musemwa
1 reviews | Active since Jul 2024
09 Jul 2024, 12:05
Modular Couch
I ordered and received my modular couch in the correct shade as requested. Some of the legs were broken but these were replaced. Later I discovered a few scratches and imperfections on the couch but didn't feel like taking this on. Cielo has nice products but some extra care, sharing care tips and alerting us on any imperfections prior will go a long way. Satisfied client, but there is room to do much better.
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Cielo's replyOfficial
09 Jul 2024, 12:20Dear Avril,
Thank you for your positive review.
We apologize for the inconvenience caused by the scratches and imperfections you discovered.
We strive to provide high-quality products and excellent customer service, and we appreciate your insights on how we can improve.
Your suggestion regarding sharing care tips and alerting customers about any potential imperfections beforehand is well noted and will be shared with our seniors.
We're grateful to have you as a satisfied client, and we look forward to serving you better in your future interactions with us.
Kind Regards
Customer Service Team.
Thank you for your positive review.
We apologize for the inconvenience caused by the scratches and imperfections you discovered.
We strive to provide high-quality products and excellent customer service, and we appreciate your insights on how we can improve.
Your suggestion regarding sharing care tips and alerting customers about any potential imperfections beforehand is well noted and will be shared with our seniors.
We're grateful to have you as a satisfied client, and we look forward to serving you better in your future interactions with us.
Kind Regards
Customer Service Team.
Cielo's reply09 Jul 2024, 12:20
Official
Dear Avril,
Thank you for your positive review.
We apologize for the inconvenience caused by the scratches and imperfections you discovered.
We strive to provide high-quality products and excellent customer service, and we appreciate your insights on how we can improve.
Your suggestion regarding sharing care tips and alerting customers about any potential imperfections beforehand is well noted and will be shared with our seniors.
We're grateful to have you as a satisfied client, and we look forward to serving you better in your future interactions with us.
Kind Regards
Customer Service Team.
Thank you for your positive review.
We apologize for the inconvenience caused by the scratches and imperfections you discovered.
We strive to provide high-quality products and excellent customer service, and we appreciate your insights on how we can improve.
Your suggestion regarding sharing care tips and alerting customers about any potential imperfections beforehand is well noted and will be shared with our seniors.
We're grateful to have you as a satisfied client, and we look forward to serving you better in your future interactions with us.
Kind Regards
Customer Service Team.