RM
Raj M
1 reviews | Active since Nov 2019
12 May 2022, 14:45
Missing items, but good customer service response
The delivery arrived on time, but there were no ******s or ****** holes, so as well as taking half an hour for unpackaging and construction, it required me to spend time buying missing pieces. I was, of course, upset, but Cielo customer service took my complaint seriously and offered to make good. I was impressed with their customer service.
Note: this replaces an earlier 2* review given the helpfulness of customer service
Helpful (0)
Replies (2)0
Replies (2)RM
Raj M's updateReviewer Update
12 May 2022, 14:49The asterisks replace the word "s c r e w", which hellopeter assumes is a rude word. Are "n a i l s" similarly regarded as inappropriate??? I apologise if anyone is upset by my reference to DIY equipment.
RM
Raj M's update12 May 2022, 14:49
Reviewer Update
The asterisks replace the word "s c r e w", which hellopeter assumes is a rude word. Are "n a i l s" similarly regarded as inappropriate??? I apologise if anyone is upset by my reference to DIY equipment.
Cielo's replyOfficial
12 May 2022, 16:26Dear Raj
Thank you dearly for the feedback on your matter.
We are truly sorry for your overall customer service experience.
We are happy that the we were able to assist you as best possible.
We are hoping your dissatisfaction will be eased and that you will consider us again in the near future.
Kind Regards
Customer Care
Thank you dearly for the feedback on your matter.
We are truly sorry for your overall customer service experience.
We are happy that the we were able to assist you as best possible.
We are hoping your dissatisfaction will be eased and that you will consider us again in the near future.
Kind Regards
Customer Care
Cielo's reply12 May 2022, 16:26
Official
Dear Raj
Thank you dearly for the feedback on your matter.
We are truly sorry for your overall customer service experience.
We are happy that the we were able to assist you as best possible.
We are hoping your dissatisfaction will be eased and that you will consider us again in the near future.
Kind Regards
Customer Care
Thank you dearly for the feedback on your matter.
We are truly sorry for your overall customer service experience.
We are happy that the we were able to assist you as best possible.
We are hoping your dissatisfaction will be eased and that you will consider us again in the near future.
Kind Regards
Customer Care