NZ
NOMFUNDO Z
1 reviews | Active since Sept 2026
05 Sept 2026, 06:31
****med homereward voucher
I am very dissapointed Cielo ****med me homerward voucher because I placed an online order at Cielo using a Home Rewards voucher. The payment went through and my voucher balance decreased, but Cielo's website failed to generate an order number or confirmation email. I have the voucher number and transaction proof from the rewards platform. Cielo's finance team needs to check their internal bank/gateway settlements manually to locate my funds and create my order.
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Replies (2)
Cielo's replyOfficial
07 Sept 2026, 12:47Good day Nomfundo
Thank you for reaching out, and we sincerely apologize for the frustration this has caused. We understand how concerning it is when a payment is deducted and no order confirmation follows. We'd like to resolve this for you as quickly as possible.
Our Customer Service team attempted to reach you by phone to discuss this matter, but we were unable to connect. We can confirm that your order has been processed and we will try to contact you again soon.
Kind regards
Customer Service Team
Thank you for reaching out, and we sincerely apologize for the frustration this has caused. We understand how concerning it is when a payment is deducted and no order confirmation follows. We'd like to resolve this for you as quickly as possible.
Our Customer Service team attempted to reach you by phone to discuss this matter, but we were unable to connect. We can confirm that your order has been processed and we will try to contact you again soon.
Kind regards
Customer Service Team
Cielo's reply07 Sept 2026, 12:47
Official
Good day Nomfundo
Thank you for reaching out, and we sincerely apologize for the frustration this has caused. We understand how concerning it is when a payment is deducted and no order confirmation follows. We'd like to resolve this for you as quickly as possible.
Our Customer Service team attempted to reach you by phone to discuss this matter, but we were unable to connect. We can confirm that your order has been processed and we will try to contact you again soon.
Kind regards
Customer Service Team
Thank you for reaching out, and we sincerely apologize for the frustration this has caused. We understand how concerning it is when a payment is deducted and no order confirmation follows. We'd like to resolve this for you as quickly as possible.
Our Customer Service team attempted to reach you by phone to discuss this matter, but we were unable to connect. We can confirm that your order has been processed and we will try to contact you again soon.
Kind regards
Customer Service Team
NZ
NOMFUNDO Z's updateReviewer Update
17 Sept 2026, 15:37I am extremely disappointed with Cielo's handling of my order. Despite having my correct email address, they have made no effort to communicate with me or provide any update regarding my purchase. The complete lack of response is unacceptable and reflects very poorly on their customer service. At this point, their behavior raises serious concerns and leaves customers feeling misled and ignored.
NZ
NOMFUNDO Z's update17 Sept 2026, 15:37
Reviewer Update
I am extremely disappointed with Cielo's handling of my order. Despite having my correct email address, they have made no effort to communicate with me or provide any update regarding my purchase. The complete lack of response is unacceptable and reflects very poorly on their customer service. At this point, their behavior raises serious concerns and leaves customers feeling misled and ignored.