Low quality/ second hand Laurence corner couch at Cielo

I am very disappointed at the quality of Laurence corner couch I bought at Cielo furniture store during black friday. The couch was delivered on the 30 November 2020,then as december was festive we were not home most of the time then January the 4th I realized that one leg is bent. I reported it to them as we were assessing it we realized that the problem is where the leg is attached. The feedback I got is that damages and defaults should be reported 48hrs after delivery after that I have to fix the couch at my cost. I had laid the matter to rest but now when I tried open one of the headrests it is not working the wood inside looks broken and now I really believe that it is either the couch is of low quality as compared to its price or I was given a second hand couch. If damages/defects are only fixed when reported within 48hrs, does this mean the quality of the cough should last up to 48hrs?