Low quality furniture furniture...I'm over Ceilo

Right now I wish I had read all these reviews before buying from cielo. They delivered a patio couch with a broken leg a while back. Since then it's been back and forth about wrapping a couch that came broken in the very same wrapping. They said we must wrap it, as if I'm a delivery company. We had to hire another guy to help my husband. Then we couldn't use the lounge for days because this huge box was stuck there for days because they have to arrange with this really unprofessional delivery company to pick up the couch. They never call or alert you that they're coming, nope. They just show up. After I asked numerous times for them to please contact us. It's the most frustrating and depressing service honestly. I still wait for my couch. They need to learn back and forth on emails is not delivery of services. You can't expect us to wrap sofas as if it's a box of shoes. I'm fed up with them. I just want this whole thing over and done with because it's bringing upset in the house.