HH
Haylea H
1 reviews | Active since Jan 2023
08 Feb 2025, 13:26
Lost my server - late delivery.
I ordered a Blackwood server in November with the promise of delivery before Christmas. Unfortunately, this promise was not fulfilled, leaving me without the server during the busy holiday season. To make matters worse, I was later informed that my server had been lost. Adding to my frustration, I was told that the next possible delivery date would be in March 2025. This level of mismanagement and lack of communication is very disappointing. I expected better service and adherence to delivery commitments from the company. I would appreciate clear updates and realistic timelines in the future to avoid such inconveniences. We asked for a full refund and went with an alternate supplier.
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Replies (1)Cielo's replyOfficial
10 Feb 2025, 09:38Dear Haylea,
Thank you for bringing this to our attention. We deeply apologize for the inconvenience this has caused.
We understand your frustration with the delay, miscommunication, and the loss of your server.
This is not the standard of service we aim to provide.
Your feedback is important to us.
Please anticipate a call from our customer care department.
Kind Regards,
Customer Service Team
Thank you for bringing this to our attention. We deeply apologize for the inconvenience this has caused.
We understand your frustration with the delay, miscommunication, and the loss of your server.
This is not the standard of service we aim to provide.
Your feedback is important to us.
Please anticipate a call from our customer care department.
Kind Regards,
Customer Service Team
Cielo's reply10 Feb 2025, 09:38
Official
Dear Haylea,
Thank you for bringing this to our attention. We deeply apologize for the inconvenience this has caused.
We understand your frustration with the delay, miscommunication, and the loss of your server.
This is not the standard of service we aim to provide.
Your feedback is important to us.
Please anticipate a call from our customer care department.
Kind Regards,
Customer Service Team
Thank you for bringing this to our attention. We deeply apologize for the inconvenience this has caused.
We understand your frustration with the delay, miscommunication, and the loss of your server.
This is not the standard of service we aim to provide.
Your feedback is important to us.
Please anticipate a call from our customer care department.
Kind Regards,
Customer Service Team
