Losing trust in Cielo
I cancelled my order the very next day, before delivery. I was told refund would happen. Refund should be simple as I'm returning nothing and simply cancelling. I keep asking for feedback. Samantha from the Design quarter branch promised to give me a call yesterday but did not call me at all. Is this how you treat customers?? I am losing trust in Cielo. Once a customer cancels an order you no longer care. I guess I'll have to get my lawyers involved.
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Replies (3)
Cielo's replyOfficial
01 May 2024, 09:22Good day Marco
Thank you for contacting us.
We can confirm that the refund has been submitted to our finance team and the proof of payment will be sent soon.
As a valued client, we would like to thank you for your business and support.
Kind regards
Customer Service Team
Thank you for contacting us.
We can confirm that the refund has been submitted to our finance team and the proof of payment will be sent soon.
As a valued client, we would like to thank you for your business and support.
Kind regards
Customer Service Team
Cielo's reply01 May 2024, 09:22
Official
Good day Marco
Thank you for contacting us.
We can confirm that the refund has been submitted to our finance team and the proof of payment will be sent soon.
As a valued client, we would like to thank you for your business and support.
Kind regards
Customer Service Team
Thank you for contacting us.
We can confirm that the refund has been submitted to our finance team and the proof of payment will be sent soon.
As a valued client, we would like to thank you for your business and support.
Kind regards
Customer Service Team
's updateReviewer Update
02 May 2024, 10:27I'm still waiting for my refund and proof of payment. Please also ensure that it is a full refund.
's update02 May 2024, 10:27
Reviewer Update
I'm still waiting for my refund and proof of payment. Please also ensure that it is a full refund.
Cielo's replyOfficial
06 May 2024, 14:53Dear Marco,
We appreciate you bringing this matter to our attention. I want to inform you that I have received confirmation that the refund has been processed. Please keep an eye out for the payment notification.
Kind Regards,
Customer Service Team
We appreciate you bringing this matter to our attention. I want to inform you that I have received confirmation that the refund has been processed. Please keep an eye out for the payment notification.
Kind Regards,
Customer Service Team
Cielo's reply06 May 2024, 14:53
Official
Dear Marco,
We appreciate you bringing this matter to our attention. I want to inform you that I have received confirmation that the refund has been processed. Please keep an eye out for the payment notification.
Kind Regards,
Customer Service Team
We appreciate you bringing this matter to our attention. I want to inform you that I have received confirmation that the refund has been processed. Please keep an eye out for the payment notification.
Kind Regards,
Customer Service Team