EF
Emily F
1 reviews | Active since Sept 2017
25 Mar 2019, 17:41
Leather flakes off after <1year
Bought a full leather couch that happened to be the floor model. However, floor model or not the leather should not FLAKE OFF less than 1 year after purchase. Skeptical that it was ever actually leather and think they misled me by guaranteeing it was full leather. Now when I contacted them about it they said "but it was floor model so it's not our problem". Well low quality and false advertising IS your problem.
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Replies (3)
Cielo's replyOfficial
05 Apr 2019, 12:03Good day Michelle,
We would like to apologize for the delay in response as well as the feedback you received regarding the problem. I can assure you that where CIELO states that an item is upholstered in full leather, genuine leather is used.
I am currently investigating this matter and will contact you directly via email in order have this matter resolved.
Kind regards,
CIELO
On behalf of the Cielo Management Team
We would like to apologize for the delay in response as well as the feedback you received regarding the problem. I can assure you that where CIELO states that an item is upholstered in full leather, genuine leather is used.
I am currently investigating this matter and will contact you directly via email in order have this matter resolved.
Kind regards,
CIELO
On behalf of the Cielo Management Team
Cielo's reply05 Apr 2019, 12:03
Official
Good day Michelle,
We would like to apologize for the delay in response as well as the feedback you received regarding the problem. I can assure you that where CIELO states that an item is upholstered in full leather, genuine leather is used.
I am currently investigating this matter and will contact you directly via email in order have this matter resolved.
Kind regards,
CIELO
On behalf of the Cielo Management Team
We would like to apologize for the delay in response as well as the feedback you received regarding the problem. I can assure you that where CIELO states that an item is upholstered in full leather, genuine leather is used.
I am currently investigating this matter and will contact you directly via email in order have this matter resolved.
Kind regards,
CIELO
On behalf of the Cielo Management Team
EF
Emily F's updateReviewer Update
08 May 2019, 20:34Have never heard back from you and it's been over a month now since you rep****. Ridiculously bad customer service!
EF
Emily F's update08 May 2019, 20:34
Reviewer Update
Have never heard back from you and it's been over a month now since you rep****. Ridiculously bad customer service!
Cielo's replyOfficial
12 May 2019, 18:58Hi Michelle,
I confirm to have sent an email on the 5th of April 2019 at 12h09 requesting more information in order to track your purchase, but just noted that I have unfortunately made an error with your email address and therefore the reason for it not being delivered to you.
I hereby wish to sincerely apologize for the error made. I take full responsibility for the delay in getting this resolved and will have the customer care team leader contact you telephonically tomorrow morning in order to discuss the way forward.
Kind regards,
CIELO
On behalf of the Cielo Management Team
I confirm to have sent an email on the 5th of April 2019 at 12h09 requesting more information in order to track your purchase, but just noted that I have unfortunately made an error with your email address and therefore the reason for it not being delivered to you.
I hereby wish to sincerely apologize for the error made. I take full responsibility for the delay in getting this resolved and will have the customer care team leader contact you telephonically tomorrow morning in order to discuss the way forward.
Kind regards,
CIELO
On behalf of the Cielo Management Team
Cielo's reply12 May 2019, 18:58
Official
Hi Michelle,
I confirm to have sent an email on the 5th of April 2019 at 12h09 requesting more information in order to track your purchase, but just noted that I have unfortunately made an error with your email address and therefore the reason for it not being delivered to you.
I hereby wish to sincerely apologize for the error made. I take full responsibility for the delay in getting this resolved and will have the customer care team leader contact you telephonically tomorrow morning in order to discuss the way forward.
Kind regards,
CIELO
On behalf of the Cielo Management Team
I confirm to have sent an email on the 5th of April 2019 at 12h09 requesting more information in order to track your purchase, but just noted that I have unfortunately made an error with your email address and therefore the reason for it not being delivered to you.
I hereby wish to sincerely apologize for the error made. I take full responsibility for the delay in getting this resolved and will have the customer care team leader contact you telephonically tomorrow morning in order to discuss the way forward.
Kind regards,
CIELO
On behalf of the Cielo Management Team