SR
Salome R
1 reviews | Active since Jan 2017
25 Mar 2021, 18:51
Lack of Service/zero customer service
There is no aftersale service.None whatsoever.... You buy brand new couch... They deliver them without. You fight to get the legs installed. And when they eventually decide to install the legs,3 months down the line one of the front legs plunges in....then you sent them an email like i being doing with all the struggles...they ignore you. I regret the day i decided to buy the Couches from them.....what a horrible experience.....
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Replies (1)
Cielo's replyOfficial
26 Mar 2021, 08:57Good day Salome,
We sincerely apologise for the miscommunication. Your last escalation with us was closed on the 10th of December 2020.
That was the last correspondence we have received from you.
You will need to log a new aftersales escalation by clicking on the link provided below:
Customer Care Form | Cielo
An agent will be assigned to your escalation and will assist you promptly.
Kind regards,
Customer Care
We sincerely apologise for the miscommunication. Your last escalation with us was closed on the 10th of December 2020.
That was the last correspondence we have received from you.
You will need to log a new aftersales escalation by clicking on the link provided below:
Customer Care Form | Cielo
An agent will be assigned to your escalation and will assist you promptly.
Kind regards,
Customer Care
Cielo's reply26 Mar 2021, 08:57
Official
Good day Salome,
We sincerely apologise for the miscommunication. Your last escalation with us was closed on the 10th of December 2020.
That was the last correspondence we have received from you.
You will need to log a new aftersales escalation by clicking on the link provided below:
Customer Care Form | Cielo
An agent will be assigned to your escalation and will assist you promptly.
Kind regards,
Customer Care
We sincerely apologise for the miscommunication. Your last escalation with us was closed on the 10th of December 2020.
That was the last correspondence we have received from you.
You will need to log a new aftersales escalation by clicking on the link provided below:
Customer Care Form | Cielo
An agent will be assigned to your escalation and will assist you promptly.
Kind regards,
Customer Care