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Sipokazi X
1 reviews | Active since Jul 2010
14 Jan 2025, 11:34
Lack of service
I’m very disappointed in the service I received from Cielo Roodepoort. I purchased a table on the 2nd of November and till today I have not received it. I have phoned several times and I have not been given a straight response regarding the delivery date or what the solution is. They have been keeping my money for more than two months. Every time when I call I am told they will find out. How long does it take to know if you have a table in stock or not? I don’t think I will ever buy in this shop again. The lack of communication in such a simple issue is concerning. They were not even proactive in calling to try and resolve the issue. Every now and then I need to call Cielo to follow up on my table as if I now have a second job just because I bought from them.
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Replies (3)0
Replies (3)
Cielo's replyOfficial
14 Jan 2025, 12:46Dear Sipokazi,
We sincerely apologize for the frustration and inconvenience you’ve experienced with your order.
This is not the standard of service we aim to provide, and we completely understand your disappointment.
We take your concerns seriously and will investigate the matter immediately to resolve the delivery issue.
A representative will contact you shortly with a clear update on the status of your order.
We sincerely apologize for the frustration and inconvenience you’ve experienced with your order.
This is not the standard of service we aim to provide, and we completely understand your disappointment.
We take your concerns seriously and will investigate the matter immediately to resolve the delivery issue.
A representative will contact you shortly with a clear update on the status of your order.
Thank you for bringing this to our attention, and we truly appreciate your patience as we work to address this.
Kind Regards,
Customer Service Team
Kind Regards,
Customer Service Team
Cielo's reply14 Jan 2025, 12:46
Official
Dear Sipokazi,
We sincerely apologize for the frustration and inconvenience you’ve experienced with your order.
This is not the standard of service we aim to provide, and we completely understand your disappointment.
We take your concerns seriously and will investigate the matter immediately to resolve the delivery issue.
A representative will contact you shortly with a clear update on the status of your order.
We sincerely apologize for the frustration and inconvenience you’ve experienced with your order.
This is not the standard of service we aim to provide, and we completely understand your disappointment.
We take your concerns seriously and will investigate the matter immediately to resolve the delivery issue.
A representative will contact you shortly with a clear update on the status of your order.
Thank you for bringing this to our attention, and we truly appreciate your patience as we work to address this.
Kind Regards,
Customer Service Team
Kind Regards,
Customer Service Team
SX
Sipokazi X's updateReviewer Update
15 Jan 2025, 16:17After my message I was pleasantly surprised to quickly get a call from Cielo head office with proposals on how to resolve my issue. During the call it was agreed that the way forward was to refund me the money paid for the table as I was not prepared to wait any longer for them to deliver. She informed me that she was going to instruct the branch to action this. I was told to expect an email yesterday requesting confirmation of my banking details and any other documentation necessary. As I am typing this reply I am still waiting for that email. I did received a call yesterday from the branch and they were still telling me the same stories about stock and trying to find the table. Why sell something if you don't have it available. Do they even pay interest on peoples monies that they keep for months without delivering the goods purchased? Cielo please refund me my money.
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Sipokazi X's update15 Jan 2025, 16:17
Reviewer Update
After my message I was pleasantly surprised to quickly get a call from Cielo head office with proposals on how to resolve my issue. During the call it was agreed that the way forward was to refund me the money paid for the table as I was not prepared to wait any longer for them to deliver. She informed me that she was going to instruct the branch to action this. I was told to expect an email yesterday requesting confirmation of my banking details and any other documentation necessary. As I am typing this reply I am still waiting for that email. I did received a call yesterday from the branch and they were still telling me the same stories about stock and trying to find the table. Why sell something if you don't have it available. Do they even pay interest on peoples monies that they keep for months without delivering the goods purchased? Cielo please refund me my money.
Cielo's replyOfficial
15 Jan 2025, 21:55Good day Sipokazi,
Thank you for bringing this to our attention.
We will ensure that you are contacted tomorrow and that we get started on your refund as soon as your refund documents are submitted.
Kind Regards,
Customer Service Team
Thank you for bringing this to our attention.
We will ensure that you are contacted tomorrow and that we get started on your refund as soon as your refund documents are submitted.
Kind Regards,
Customer Service Team
Cielo's reply15 Jan 2025, 21:55
Official
Good day Sipokazi,
Thank you for bringing this to our attention.
We will ensure that you are contacted tomorrow and that we get started on your refund as soon as your refund documents are submitted.
Kind Regards,
Customer Service Team
Thank you for bringing this to our attention.
We will ensure that you are contacted tomorrow and that we get started on your refund as soon as your refund documents are submitted.
Kind Regards,
Customer Service Team