GQ
Gerald Q
1 reviews | Active since Aug 2012
07 Sept 2026, 17:33
Lack of delivery service
Purchased online a round rug 3 weeks ago . Received a call from dispatch asking if Tuesday next week was suitable for delivery. I said if they could do a morning delivery we would be very happy. Nothing arrived the Tuesday or for the rest of last week. We phoned on 3 occasions to try and get some clarity on delivery. Everytime we were told they would investigate and report back same day. This did not happen and we are very disappointed with their delivery service. We did not experience this treatment with previous purchases so I have decided to report this bad service so they can know what is happening after a purchase.
Helpful (0)
Replies (3)0
Replies (3)
Cielo's replyOfficial
08 Sept 2026, 08:24Good day Gerald
We're very sorry to hear about this experience — a missed delivery date and three follow-up calls without a proper resolution falls well short of the service you should expect from us, especially given your history as a returning customer.
We're very sorry to hear about this experience — a missed delivery date and three follow-up calls without a proper resolution falls well short of the service you should expect from us, especially given your history as a returning customer.
We did want to let you know that we've since tried reaching out to you directly to sort this out, but unfortunately the call wasn't able to go through. We'd really like the chance to make this right, so please do call us back or send us your best contact number and a good time to reach you, and we'll make sure your rug delivery is sorted as a priority.
Thank you for your patience, and again, we apologise for the frustration this has caused.
Kind regards
Customer Service Team
Kind regards
Customer Service Team
Cielo's reply08 Sept 2026, 08:24
Official
Good day Gerald
We're very sorry to hear about this experience — a missed delivery date and three follow-up calls without a proper resolution falls well short of the service you should expect from us, especially given your history as a returning customer.
We're very sorry to hear about this experience — a missed delivery date and three follow-up calls without a proper resolution falls well short of the service you should expect from us, especially given your history as a returning customer.
We did want to let you know that we've since tried reaching out to you directly to sort this out, but unfortunately the call wasn't able to go through. We'd really like the chance to make this right, so please do call us back or send us your best contact number and a good time to reach you, and we'll make sure your rug delivery is sorted as a priority.
Thank you for your patience, and again, we apologise for the frustration this has caused.
Kind regards
Customer Service Team
Kind regards
Customer Service Team
GQ
Gerald Q's updateReviewer Update
09 Sept 2026, 10:35Rug was delivered this morning. Thanks. My contact details are cell *** and mail ***
GQ
Gerald Q's update09 Sept 2026, 10:35
Reviewer Update
Rug was delivered this morning. Thanks. My contact details are cell *** and mail ***
Cielo's replyOfficial
09 Sept 2026, 16:09Good day
Thank you so much for letting us know, Gerald — we're really glad the rug has finally arrived, and we appreciate you bearing with us through the delay.
Thank you so much for letting us know, Gerald — we're really glad the rug has finally arrived, and we appreciate you bearing with us through the delay.
We've noted your contact details and will keep them on file in case we need to follow up on anything relating to this order. Thanks again for your patience throughout this, and please don't hesitate to reach out if there's anything else we can help with.
Kind Regards
Customer Service Team
Kind Regards
Customer Service Team
Cielo's reply09 Sept 2026, 16:09
Official
Good day
Thank you so much for letting us know, Gerald — we're really glad the rug has finally arrived, and we appreciate you bearing with us through the delay.
Thank you so much for letting us know, Gerald — we're really glad the rug has finally arrived, and we appreciate you bearing with us through the delay.
We've noted your contact details and will keep them on file in case we need to follow up on anything relating to this order. Thanks again for your patience throughout this, and please don't hesitate to reach out if there's anything else we can help with.
Kind Regards
Customer Service Team
Kind Regards
Customer Service Team