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Tshifhiwa T

1 reviews | Active since Nov 2021

14 Jun 2024, 14:19

Lack of communication and urgency

Missing Items and Lack of Communication:

On June 11th, I discovered parts of the bed were missing. I immediately contacted Cielo to report the issue. Since then, I've had to call daily to get any updates on the missing items. Disappointingly, even today (June 14th), I haven't received a clear answer about when the missing pieces will be delivered.

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Replies (3)
Cielo
Cielo's reply14 Jun 2024, 14:29
Official
Good day 

Thank you for contacting us. 

As discussed, we are in the process of sourcing the slats for you and will be expediting the delivery of the parts. 

We apologise for the inconvenience caused and we will be providing you with further feedback soon. 

Kind Regards 
Customer Service Team 
TT
Tshifhiwa T's update18 Jun 2024, 09:46
Reviewer Update
A big thank you to Pelisa for reaching out to me after my complaint. Her intervention was instrumental in getting things moving. Additionally, I want to express my sincere gratitude to Eduan for the incredibly speedy delivery of the missing items. He even went above and beyond by delivering outside of regular business hours to ensure I had everything I needed.

Cielo
Cielo's reply18 Jun 2024, 11:57
Official
Dear Tshifhiwa, 

Thank you for your positive feedback. 

We are delighted to learn that Pelisa and Eduan turned your shopping experience around into a positive 1. 

We are pleased that your query was effectively resolved by our after sales team. 

We value your feedback and hope to be of service again soon. 

Kind Regards 
Customer Service Team