1 reviews | Active since Mar 2014
It’s a lottery, you may not get your goods.
Cielo had a sale, as they often do and I ordered a bed and pedestals in November 2018.
They immediately wrote to tell me that there was a delay but I would get my bed after six weeks.
In January, after six weeks, they wrote again to apologise that they had a lot of orders but my name was on top of the list for the shipment that would arrive mid-March.
Mid-March came and I had to write to find out what was going on. Then came the reply that does not mention my being on top of the list. Once again, not enough stock for back order clients and I am being asked to wait for the April shipment. R500 voucher was promised.
I can see from their website that they continue to have more sales which means more back orders.
I have written them telling them to cancel the order and give me money back. Five months for a bed!!!
Thank you for your feedback on Hello Peter. We are committed to providing not only great quality products but great service (as you can see from our Hello Peter review score). We have however clearly let you down on this purchase.
It is clear that communication and service on this order was not up to standard and your complaint was forwarded to the department managers to investigate and take the necessary action to address this.
Please accept our sincere apologies, and we really hope that you would consider buying from Cielo again in future.
CIELO
On behalf of the CIELO Management Team.
Thank you for your feedback on Hello Peter. We are committed to providing not only great quality products but great service (as you can see from our Hello Peter review score). We have however clearly let you down on this purchase.
It is clear that communication and service on this order was not up to standard and your complaint was forwarded to the department managers to investigate and take the necessary action to address this.
Please accept our sincere apologies, and we really hope that you would consider buying from Cielo again in future.
CIELO
On behalf of the CIELO Management Team.