1 reviews | Active since Jul 2011
Is this a ****????
On the 16th of July, exactly 10 days ago, I placed an order 67973 of which I paid a little over R11 000,00 in one go. The very same day I got an email from Anna who is a sales consultant stating that manufacturing (of the bed) takes 1-4 working days and delivery will then take 4-6 working days.
On the 24th July (6th business day) I then took the initiative to find out how much longer I still need to wait before I receive the tracking details. Anna then came back saying that my order has arrived in stock and she will send me the tracking information once the order is dispatched.
Since Cielo doesn’t make an effort to keep me updated, I guess I have to wait another 10 days before my order is dispatched. The funny part is that I ordered something from China and it only took exactly 7 days to get to my doorstep but something manufactured locally apparently can take decades to get to you.
This is my very first time I’ve ever bought anything from Cielo and after such a horrible experience I’m convinced I’ll NEVER ever buy from them again. I truly feel like I’ve been ****med. This coming from someone who buys online ever so religiously. I’ve just deleted the items from my basket since I don’t ever want to go though such an experience again.
The burning question still remain... am I ever going to receive my order and if so, how smoothly will the delivery go? I’m very doubtful.
Dear Mr Moeketsi,
Thank you for your review. At Cielo we take customer service seriously (hence our exceptionally good Hello Peter rating). We have investigated your complaint and we believe we have found the cause of the problem. When Anna emailed you to state that manufacturing takes 10-14 days she made a typing error and typed ’10 1-4 days’. Your order was completed within 10 days and shipped out with delivery taking 30th of July.
We understand how this typing error resulted in you expecting the order sooner. We apologise for the miscommunication and any inconvenience this may have caused.
We trust you are happy with your purchase and hope you will consider Cielo again for future furniture purchases.
Sincerely
CIELO
On behalf of the Cielo management team
Dear Mr Moeketsi,
Thank you for your review. At Cielo we take customer service seriously (hence our exceptionally good Hello Peter rating). We have investigated your complaint and we believe we have found the cause of the problem. When Anna emailed you to state that manufacturing takes 10-14 days she made a typing error and typed ’10 1-4 days’. Your order was completed within 10 days and shipped out with delivery taking 30th of July.
We understand how this typing error resulted in you expecting the order sooner. We apologise for the miscommunication and any inconvenience this may have caused.
We trust you are happy with your purchase and hope you will consider Cielo again for future furniture purchases.
Sincerely
CIELO
On behalf of the Cielo management team