Is Cielo Running A ****?

I am starting to feel ****med by Cielo (Nelspruit). I cancelled a lay-by on 29th August 2024 and received confirmation on the 30th August 2024 also stating I will have to wait between 7 and 14 business days. These 14 business days have officially passed, as of end of yesterday and I have not received my money any indication of what is happening. I went into the store yesterday and the store manager called the "Finance" or "Accounts" and they said I will received a proof of refund this morning by 10 AM and nothing has happened. The manager has been dodging my calls the whole day.