INEFFICIENCY AND LACK OF CUSTOMER CARE

I ordered =5 items online last year in December 2019 and was advised that some of the items were out of stock they will have to to a back order on them for delivery end of Feb 2020. On delivery the 17th of January 2020 only 4 items were delivered out of the 5 and there was one huge base that was also delivered which I had not ordered. I communicated this to Monique Erasmus who is my online sales consultant and she said she will have it sorted urgently and have the base collected ASAP and the 1 outstanding item delivered urgently too. Seeing as all of this happened I also asked that she check whether I have been charged correctly when making payment and she advised that there is actually a refund due to me because I was overcharged. Two solid weeks passed with no refund, no collection of the base and no delivery of the missing item. When I made an Enquiry with Monique again on the 3rd of Feb she said the outstanding item will be delivered and the base will be collected. On the 4th of Feb I received delivery and Again a wrong item has been delivered. So I’m stuck with 2 items I didn’t order, a refund that I haven’t received and a my item is still outstanding! I’m sick and tired of sending emails and making follow up calls, the inefficiency is disgusting