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NOZIPHO N
1 reviews | Active since Sept 2013
25 Nov 2024, 09:15
INCORRECT ITEM RECEIVED
Hi. I bought jefferson couch, dining room suite and 2 leather occasional armchairs. Upon delivery: Case:123509 1. Colour of the jefferson couch delivered was not the one we chose 2. Cielo delivered fabric armchair and not leather that we ordered 3. Cielo delivered broken dining chair
Now I have a house full of boxes of items that are not mine and I am getting run arounds in getting my correct items delivered. This is very unfair that I have to be inconvenienced for the their incompetence.
Helpful (0)
Replies (4)0
Replies (4)
Cielo's replyOfficial
25 Nov 2024, 09:38Dear Nozipho,
Thank you for bringing these issues to our attention.
We sincerely apologize for the mix-up with your order and the inconvenience this has caused.
It is unacceptable that you received the wrong colour for the Jefferson couch, the wrong armchair material, and a broken dining chair, especially after you trusted us to deliver your items correctly.
Thank you for bringing these issues to our attention.
We sincerely apologize for the mix-up with your order and the inconvenience this has caused.
It is unacceptable that you received the wrong colour for the Jefferson couch, the wrong armchair material, and a broken dining chair, especially after you trusted us to deliver your items correctly.
We understand your frustration and the disruption this has caused to your home.
Please note that your query will be escalated to management immediately.
Kind Regards,
Customer Service Team.
Please note that your query will be escalated to management immediately.
Kind Regards,
Customer Service Team.
Cielo's reply25 Nov 2024, 09:38
Official
Dear Nozipho,
Thank you for bringing these issues to our attention.
We sincerely apologize for the mix-up with your order and the inconvenience this has caused.
It is unacceptable that you received the wrong colour for the Jefferson couch, the wrong armchair material, and a broken dining chair, especially after you trusted us to deliver your items correctly.
Thank you for bringing these issues to our attention.
We sincerely apologize for the mix-up with your order and the inconvenience this has caused.
It is unacceptable that you received the wrong colour for the Jefferson couch, the wrong armchair material, and a broken dining chair, especially after you trusted us to deliver your items correctly.
We understand your frustration and the disruption this has caused to your home.
Please note that your query will be escalated to management immediately.
Kind Regards,
Customer Service Team.
Please note that your query will be escalated to management immediately.
Kind Regards,
Customer Service Team.
Cielo's replyOfficial
26 Nov 2024, 10:05Dear Nozipho,
The customer care agent, as well as the administrator, attempted to reach you multiple times yesterday with no success,
The customer care agent advised that your replacement order has been dispatched already and tracking details have been emailed to you.
Kind Regards,
Customer Service Team.
The customer care agent, as well as the administrator, attempted to reach you multiple times yesterday with no success,
The customer care agent advised that your replacement order has been dispatched already and tracking details have been emailed to you.
Kind Regards,
Customer Service Team.
Cielo's reply26 Nov 2024, 10:05
Official
Dear Nozipho,
The customer care agent, as well as the administrator, attempted to reach you multiple times yesterday with no success,
The customer care agent advised that your replacement order has been dispatched already and tracking details have been emailed to you.
Kind Regards,
Customer Service Team.
The customer care agent, as well as the administrator, attempted to reach you multiple times yesterday with no success,
The customer care agent advised that your replacement order has been dispatched already and tracking details have been emailed to you.
Kind Regards,
Customer Service Team.
NN
NOZIPHO N's updateReviewer Update
26 Nov 2024, 11:20Your escalation has not helped at all. No feedback, no calls, but most importantly i still don't have my correct items
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NOZIPHO N's update26 Nov 2024, 11:20
Reviewer Update
Your escalation has not helped at all. No feedback, no calls, but most importantly i still don't have my correct items
NN
NOZIPHO N's updateReviewer Update
29 Nov 2024, 16:00 I got the replacements yesterday, but the delivery guys refused to pick up the return items. I dont know how you guys work, but I want these things out of my house. I have no space for these boxes and its unfair that you giving me the responsibility to store things that are not mine. Make a plan and get these things picked up. If they are not out by EOD tomorrow, im putting them outside, I have endured enough headache from Cielo.
NN
NOZIPHO N's update29 Nov 2024, 16:00
Reviewer Update
I got the replacements yesterday, but the delivery guys refused to pick up the return items. I dont know how you guys work, but I want these things out of my house. I have no space for these boxes and its unfair that you giving me the responsibility to store things that are not mine. Make a plan and get these things picked up. If they are not out by EOD tomorrow, im putting them outside, I have endured enough headache from Cielo.