CJ
C J
1 reviews | Active since Nov 2019
27 Nov 2019, 12:18
Incorrect headboard delivered
I would like to thank the customer services agents Jane who logged a complaint for me and Nozuko who assisted in getting the correct headboard delivered. the Couriers were not helpful at all, Nozuko went out of her way to track the parcel for me and ensured I arranged someone to be home to receive delivery as the couriers do not call before delivering. Thank you ladies for the assistance, you both are an asset to your companies.
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Cielo's replyOfficial
03 Dec 2019, 12:54Dear Carine,
Thank you for your feedback.
We have forwarded your comments to management to look into the service received from the third party courier service we make use of to see where we can better the service offered.
Your positive feedback regarding Nozuko and her team is appreciated and we will be sure to pass it on to them.
Enjoy your furniture and we hope to be of service again soon.
Warm regards
The Customer Service Department
On behalf of The Management Team
Thank you for your feedback.
We have forwarded your comments to management to look into the service received from the third party courier service we make use of to see where we can better the service offered.
Your positive feedback regarding Nozuko and her team is appreciated and we will be sure to pass it on to them.
Enjoy your furniture and we hope to be of service again soon.
Warm regards
The Customer Service Department
On behalf of The Management Team
Cielo's reply03 Dec 2019, 12:54
Official
Dear Carine,
Thank you for your feedback.
We have forwarded your comments to management to look into the service received from the third party courier service we make use of to see where we can better the service offered.
Your positive feedback regarding Nozuko and her team is appreciated and we will be sure to pass it on to them.
Enjoy your furniture and we hope to be of service again soon.
Warm regards
The Customer Service Department
On behalf of The Management Team
Thank you for your feedback.
We have forwarded your comments to management to look into the service received from the third party courier service we make use of to see where we can better the service offered.
Your positive feedback regarding Nozuko and her team is appreciated and we will be sure to pass it on to them.
Enjoy your furniture and we hope to be of service again soon.
Warm regards
The Customer Service Department
On behalf of The Management Team