Incomplete product, long replacement times

I bought two of exactly the same cabinets from Cielo. The delivery time was quite long. When I assembled the two cabinets, one had parts missing (some *****s were missing and some wholes didn't have a rubber insert required). I contacted Cielo, but they required me to pack up the entire cabinet back into its original packaging and then receive a new cabinet. Now I have to undo all the hard work of assembling the cabinet halfway where they could have just brought me the *****s and rubbers. The agent also told me that I will not have to wait for two weeks again. However, all indications are that it will be two weeks until I receive the replacement cabinet. You expect better service and better quality since the products are quite expensive. I am quite disappointed.