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Thabiso L

1 reviews | Active since Jan 2016

28 May 2020, 15:36

Incompetence and bad service

*** of a business. No body knows anything! I’ve been phoning them regarding a couch I bought and also emailing them... but nobody has bothered to return my calls nor emails. It’s f&@ng annoying when you have to run after a business when you’ve paid them. The deadline has arrived of which they were supposed to deliver my couch but nothing yet, not even a word from them as to why the delay. I would advice anyone who thinks of making a purchase from Cielo Lifestyle to Reconsider... otherwise like me you’ll regret it. I wish I would have read their reviews before I made the purchase. I have emailed Zikhona more than I can count yet nothing!!! I don’t think I want that couch anymore. I would lobe to have my money back.

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Replies (1)
Cielo
Cielo's reply29 May 2020, 09:06
Official
 
Dear Thabiso, 

Your review is noted and acknowledged. 

We would like to extend our apologies for the customer service you have experienced and for any inconvenience incurred. 

In these recent months we have been tirelessly working on managing the challenges that we all had to face. This had an immense impact on how we operate i.e. making certain we comply with the Gazetted Directives by the Government. 

With the staggered upliftment of certain designated areas of business, we are still challenged with not servicing all our customer expectation at this point. Our logistic companies are working extensively through their backlog, due to the lockdown. Please be assured that, with the easing into Level 3, we will be in a better position to meet our customer’s expectations. 

Your issue at hand is being assessed and will get our urgent attention. Please refer to our T&C’s should you wish for a refund. We will gladly comply. 

 

We pride ourselves with exceptional customer service delivery, occasionally however, unpredictable events alter the expected outcome, we are however ready to meet your customer expectation and will continue to deliver exceptional customer service. 

We would like to thank you for your patience and consideration during these challenging times. 

 

Keep Well. Stay Safe. 

 

Sincerely, 

Customer Care Department