1 reviews | Active since May 2024
Incapable of delivering the right items on time
The worst customer service I've ever had. After three months and at least 8 deliveries and collections I still don't have all my items. Over half of the items were delivered damaged with scratches, stains etc. Some were delivered damaged more than once, and on more than one occasion totally the wrong item was delievered. What was most frustrating is that as I've been waiting so long the items went on sale, and Cielo said I still had to pay full price even though because of Cielo's incompetence I still didn't have the items! The very least they should have done was honour the sale price as it would have just been cheaper for me to re-buy the items, not to mention three months of hassle, emails and chasing them up. Such poor customer service.
Thank you for bringing this to our attention.
We're sincerely sorry to hear about your frustrating experience with our service. This falls far below the standard we aim to uphold, and we completely understand your disappointment and inconvenience.
Rest assured, we're investigating this matter to pin point where it all went wrong in order to prevent such occurrences in the future.
upon checking with the agent that handled this case, We have been notified that your query has been resolved, however this doesn't excuse all the challenges that you have faced.
We understand that your experience has left you feeling disappointed, and we want to assure you that your satisfaction is our top priority. We are committed to regaining your trust and confidence in our service.
Your feedback is invaluable to us, and we appreciate the opportunity to make things right.
Kind Regards
Customer Service Team
Thank you for bringing this to our attention.
We're sincerely sorry to hear about your frustrating experience with our service. This falls far below the standard we aim to uphold, and we completely understand your disappointment and inconvenience.
Rest assured, we're investigating this matter to pin point where it all went wrong in order to prevent such occurrences in the future.
upon checking with the agent that handled this case, We have been notified that your query has been resolved, however this doesn't excuse all the challenges that you have faced.
We understand that your experience has left you feeling disappointed, and we want to assure you that your satisfaction is our top priority. We are committed to regaining your trust and confidence in our service.
Your feedback is invaluable to us, and we appreciate the opportunity to make things right.
Kind Regards
Customer Service Team