BTb
Bowman Tommy bowman.tommy
1 reviews | Active since Mar 2023
30 Mar 2023, 09:56
In these demanding times one would expect a "win win" situation. But very one sided.
Your policy of NO discount on items bought - except if the purchase is over R100,000.00 leaves a bad taste in shopping at Cielo Brooklyn or others.
My purchase was 25K and bluntly told NO Discount - then delivery cost as well a Surcharge was added to insult. Have bought many times in George WP same same....
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Cielo's replyOfficial
31 Mar 2023, 11:51Dear Tommy
Thank you for your review
Thank you for your review
We are pleased that you feel our products are great, however sad to hear that we have not met your service expectation.
Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
We are hoping your dissatisfaction will be eased and that you will consider us again in the near future.
Kind Regards
Customer Care
Cielo's reply31 Mar 2023, 11:51
Official
Dear Tommy
Thank you for your review
Thank you for your review
We are pleased that you feel our products are great, however sad to hear that we have not met your service expectation.
Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
We are hoping your dissatisfaction will be eased and that you will consider us again in the near future.
Kind Regards
Customer Care