1 reviews | Active since Aug 2016
If you can't assemble your own furniture, don't buy from us....basically.
I had a delivery today from Cielo furnisher, to my utter dismay, I was just told they do not do on-site assembly. Mind you, when I made the purchase on line, there was NO OPTION for assembly either. Other furniture stores do assembly on site or AT THE LEAST GIVE YOU THAT OPTION upon purchase. I mean, furniture obvioulsy needs to be assembled on-site! Why are they selling furniture in the first place if that is NOT EVEN AN OPTION?
What about people who might be disabled and unable to do self assembly??? Are they not supposed to have the freedom to buy where they please? Do these "terms and conditions" that the sales service staff kept preaching to me not exclude them???
I would suggest Cielo either review their discriminatory terms and conditions or not be in the business of selling furniture. This is utterly unacceptable business practice and goes against consumer rights.
We sincerely apologise for the inconvenience caused.
However, if you have a look on our website and notice right at the bottom of our specifications, we actually specify whether the item is delivered assembled, partially assembled or unassembled.
We are really sorry for the inconvenience, we take your review into serious consideration and we appreciate it.
Kind regards,
Customer Care
We sincerely apologise for the inconvenience caused.
However, if you have a look on our website and notice right at the bottom of our specifications, we actually specify whether the item is delivered assembled, partially assembled or unassembled.
We are really sorry for the inconvenience, we take your review into serious consideration and we appreciate it.
Kind regards,
Customer Care
So stop hiding behind your fine print and answer what I am complaining about.
So stop hiding behind your fine print and answer what I am complaining about.
We are unable to offer assembly everywhere in the country as we don't yet have stores everywhere. We are mainly an online business. If you stay close to any of our showrooms, we can arrange assistance in extreme cases.
We try to help all customers where we are able to.
Kind regards,
Customer Care
We are unable to offer assembly everywhere in the country as we don't yet have stores everywhere. We are mainly an online business. If you stay close to any of our showrooms, we can arrange assistance in extreme cases.
We try to help all customers where we are able to.
Kind regards,
Customer Care