1 reviews | Active since Nov 2018
If ridiculous had a logo
Great product but really disappointing delivery. Placed my order on 25 August. Received a call on Friday the 28th of August from Petals delivery and confirmed delivery by telephone for the 1st of September. On the 1st, I received no contact from Petals. I messaged them via the Whatsapp link on their website - still no reply. I contacted Cielo and without apologizing for the experience indicated they will refer to the agent (assume this is Petals). After almost a full day, I still had no feedback from either party. I then called Petals via telephone and no one answered. it is now midday on the 3rd and still no contact from anyone. I made it clear to Cielo yesterday that if not received today then I will cancel the order and request a full refund. The response I then received was 'we will inform the agent'. So basically not apologetic, no urgency and no real concern for me wanting to cancel the order. Will never order from Cielo again unfortunately.
Thank you for your kind words about our product, and I'm truly sorry for the delivery experience you've had. This falls well short of what you should expect from us, and I understand your frustration completely — a confirmed delivery date that wasn't honoured, no follow-up from our delivery partner, and a lack of urgency from our side when you raised concerns is simply not good enough.
We have personally been in touch with you by phone to apologise for this experience and to let you know that your case has been escalated for urgent investigation with our delivery partner. We are treating this as a priority and will make sure you receive a clear update — including on your request for cancellation and full refund should the order not arrive as expected.
We're grateful for your patience so far, and please know this feedback is being taken seriously internally, both regarding the delivery delay and how the situation was handled by our support channels.
Thank you again for giving us the chance to make this right.
Warm regards,
Customer Service Team
Thank you for your kind words about our product, and I'm truly sorry for the delivery experience you've had. This falls well short of what you should expect from us, and I understand your frustration completely — a confirmed delivery date that wasn't honoured, no follow-up from our delivery partner, and a lack of urgency from our side when you raised concerns is simply not good enough.
We have personally been in touch with you by phone to apologise for this experience and to let you know that your case has been escalated for urgent investigation with our delivery partner. We are treating this as a priority and will make sure you receive a clear update — including on your request for cancellation and full refund should the order not arrive as expected.
We're grateful for your patience so far, and please know this feedback is being taken seriously internally, both regarding the delivery delay and how the situation was handled by our support channels.
Thank you again for giving us the chance to make this right.
Warm regards,
Customer Service Team