I WOULD NOT ADVISE MY ENEMIES TO PURCHASE FROM THIS COMPANY!!

On 17 May 2020 I purchased goods from Cielo, little did i know this decision would cost me 2.5 months (to date - this is still very much ongoing) of anguish and irritation.

Below is a little extract from my email sent to layout my complaint:

"A week later I called the call center, I was told that my order would take 14 days (not working days). Great! After 15 days went by I called Cielo again and was told that "my sales agent was supposed to call me to let me know that my order will take 21 days to manufacture". Again on day 22 I call to find out where my order is, I get told the concrete door stopper is out of stock and will be arranged to be collected from the showroom and then delivered to me but no one can tell me when that will happen - But, according to your agent it was arranged. On the 17th of June, now a month later I call your Call center again... Now I get told, My order is with the courier and they will make arrangements with me, but I could take up to 14 days for delivery. The next day, I got confirmation from the courier only to find out my delivery was only arranged after I followed up....Seems to me, once again the ball was dropped here!

Finally, I received my order on the 24th of June, rather late than never I suppose. Very excited when I opened the parcels.... UNTIL I get to the bean bag. The beanbag smells like I stood in a warehouse for ages, moldy and dusty. As I am taking this thing out the box... you can actually see the dust. But, boy was I disappointed when I felt the extremely poor quality of the inside... rockhard, little cheap *****. Right there I log onto your website to request a return.

After not hearing anything by Friday, I call the call center, to be told my agent will call me but I need to keep the HUGE box because I need to re wrap my parcel and will be liable if the parcel is now warped and is damaged in transit. Very convenient, shifting liability to the consumer since you have absolutely zero concern for offering a proper service. ( I am hearing a lot about this sales agent who, in the past 7 weeks has not made an attempt to contact me.) Friday evening I got an email asking me why I want to return the item and I responded with the more polite version of why I am sending back my parcel.

Since none of your agents or even my sales agent, who's name is Teri (I only found this out today) is able to communicate or even just arrange for a courier, I called your store yesterday, offering to return the parcel myself as I am eager to get the big box and cheap bean bag out of my house for good. Well, well in true Cielo fashion, I cannot even do that, because why make it easier for your customer after causing 7 weeks of stress and anguish?

I made another call to your call centre, where Dianna told me "the courier was arranged but she cannot tell me when it will be collected" So Cielo, here we are another week later, no collection date arranged, no communication from your side and I am realistically looking at another two weeks of having to deal with you."

Oh boy, I was ambitious to think that it will only be two weeks. After back and forth emailing I eventually get them to arrange for a courier (this took about three weeks). The incorrect collection address was supp**** to the courier and courier just decides collections aren't for them. I arrange for another collection (obviously I have to call them to do their jobs) another 3 couriers are dispatched before they manage to finally uplift their beanbag on the 11th of July.

On the 15th of July, I graciously sent an email to confirm that the collection took place and inquired about my refund. No response, followed up twice again, again not response.

So today 29 July I call again to follow up on my refund after being asked to call various numbers to find someone who can help me- Guess what? they cannot even tell me if they ever received the beanbag and therefore cannot refund me before they are sure. (What????)

PS: Firstly, If you buy anything from this company you will be expected to keep the holy box it came in because they will expect you to return it in their box, fully wrapped - If not you will be held liable for damages, even if it is caused in transit.

Two, they sell extremely poor quality goods - do not expect what you paid for.

Thirdly (And a great life lesson) if a company hides comments and reviews on social media.... do not purchase from them, there is a reason for them hiding it.