TL
Tyron L
1 reviews | Active since Oct 2022
26 Jun 2023, 19:02
I purchased a leather couch from Cielo at the end of 2021, the internal frame has broken recently and I emailed Cielo requesting a warranty claim, to which they responded telling me it is out of warranty and here are some companies I can contact for a quo
I purchased a leather couch from Cielo at the end of 2021, the internal frame has broken recently and I emailed Cielo requesting a warranty claim, to which they responded telling me it is out of warranty and here are some companies I can contact for a quote to get it fixed. I find this poor as it comes across as a premium brand, you pay premium prices but the R20,000 2 seater couch lasts less than 18 months? Very disappointing.
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Cielo's replyOfficial
27 Jun 2023, 11:51Dear Tyron
Thank you for your review.
We are sorry to hear that you have an issue with your couch. As advised your couch is outside of the 12-month warranty period. In such cases, it may be necessary to explore alternative options for repair. As previously mentioned, you could consider reaching out to professional furniture repair services or local upholsterers to assess the damage and provide you with repair quotes.
If you have any further questions, you may contact the Customer Care team directly.
Warm regards
Cielo Customer Care
Thank you for your review.
We are sorry to hear that you have an issue with your couch. As advised your couch is outside of the 12-month warranty period. In such cases, it may be necessary to explore alternative options for repair. As previously mentioned, you could consider reaching out to professional furniture repair services or local upholsterers to assess the damage and provide you with repair quotes.
If you have any further questions, you may contact the Customer Care team directly.
Warm regards
Cielo Customer Care
Cielo's reply27 Jun 2023, 11:51
Official
Dear Tyron
Thank you for your review.
We are sorry to hear that you have an issue with your couch. As advised your couch is outside of the 12-month warranty period. In such cases, it may be necessary to explore alternative options for repair. As previously mentioned, you could consider reaching out to professional furniture repair services or local upholsterers to assess the damage and provide you with repair quotes.
If you have any further questions, you may contact the Customer Care team directly.
Warm regards
Cielo Customer Care
Thank you for your review.
We are sorry to hear that you have an issue with your couch. As advised your couch is outside of the 12-month warranty period. In such cases, it may be necessary to explore alternative options for repair. As previously mentioned, you could consider reaching out to professional furniture repair services or local upholsterers to assess the damage and provide you with repair quotes.
If you have any further questions, you may contact the Customer Care team directly.
Warm regards
Cielo Customer Care