I ordered a vancouver bedframe with them

Item: Cielo
Rating: 1
Author: Makhense C

I ordered a vancouver bedframe with them. The delivery service provider has not been making the delivery and they just keep making promises that it eill be delivered and they never do. I went to cielo they could not also help me the one guy was even walking away from me and said am talking over him while he had passed omised to call me on Tuesday to ensure the delivery is made. He confirmed that they do not have a recourse for cases like this that I have to call head office myself

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Replies (1)

Cielo's replyOfficial

19 Dec 2024, 12:03

Dear Makhense Chuma,

We apologize for the delays and poor service regarding your bedframe order.
This is not the experience we aim to provide.
We are addressing the issue with the delivery provider and will ensure your order is delivered as promised.
A senior team member will follow up with you directly.Thank you for your patience, and we apologize for the inconvenience.

Kind Regards,
Customer Service Team

Cielo's reply19 Dec 2024, 12:03

Official