1 reviews | Active since Jun 2023
I logged a warranty claim online in December when my bed broke
I logged a warranty claim online in December when my bed broke. I didn’t hear back really from Cielo on progress at all. Kept getting told they’re waiting for feedback from the technical team. Then one day I get a call that someone is here to deliver. I checked out the parts that were sent and they were not too specification. I let them know that this happened, with pictures and videos. I still have not heard back from them other than “we’re waiting on the technical team”. I reported this fault with the parts they sent on the 20th of January, they are still waiting for the technical team. I called. Still waiting for the technical team. No one keeps me updated. Nothing. If I don’t contact them then they don’t contact me. 2 months without a bed because they couldn’t care less about us as a client.
Firstly, we want to apologize for the lack of communication and delays in your warranty claim and we want to assure you that we take your concerns very seriously.
One of our customer care agents will be in contact with you so we can actively address your query.
Thank you for bringing this to our attention, and we appreciate your patience during this process.
Regards
Customer Care Service
Firstly, we want to apologize for the lack of communication and delays in your warranty claim and we want to assure you that we take your concerns very seriously.
One of our customer care agents will be in contact with you so we can actively address your query.
Thank you for bringing this to our attention, and we appreciate your patience during this process.
Regards
Customer Care Service