RM
RAMADIMETJA M
1 reviews | Active since Jun 2015
09 Apr 2024, 11:09
I have bought two headboards from Cielo Brooklyn in November 2023 and around mid December they delivered my headboards with one in wrong color
I have bought two headboards from Cielo Brooklyn in November 2023 and around mid December they delivered my headboards with one in wrong color. The wrong was returned back and was supposed to corrected. They took the whole January Month correcting the wrong one. And am the one who will always call them. During March first weeks I decided to cancel the order of correcting a headboard color to a whole new cheaper headboard. Still am waiting for my headboard plus my change.
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Cielo's replyOfficial
09 Apr 2024, 15:08Good day Ramadimetja,
We apologize for the inconvenience and frustration you've experienced with your recent order. We understand the importance of receiving your order correctly and in a timely manner, and we regret that we fell short of meeting your expectations.
One of our senior customer agents will be in contact with you regarding your query in order to resolve your it to your satisfaction.
We deeply value your business, and your satisfaction is of the utmost importance to us. Rest assured, we are taking steps internally to address the issues that led to this situation and prevent similar incidents from occurring in the future.
We apologize for the inconvenience and frustration you've experienced with your recent order. We understand the importance of receiving your order correctly and in a timely manner, and we regret that we fell short of meeting your expectations.
One of our senior customer agents will be in contact with you regarding your query in order to resolve your it to your satisfaction.
We deeply value your business, and your satisfaction is of the utmost importance to us. Rest assured, we are taking steps internally to address the issues that led to this situation and prevent similar incidents from occurring in the future.
Once again, we apologize for any inconvenience this has caused you and appreciate your patience and understanding as we work to resolve this matter swiftly.
Regards
Customer Care Services
Regards
Customer Care Services
Cielo's reply09 Apr 2024, 15:08
Official
Good day Ramadimetja,
We apologize for the inconvenience and frustration you've experienced with your recent order. We understand the importance of receiving your order correctly and in a timely manner, and we regret that we fell short of meeting your expectations.
One of our senior customer agents will be in contact with you regarding your query in order to resolve your it to your satisfaction.
We deeply value your business, and your satisfaction is of the utmost importance to us. Rest assured, we are taking steps internally to address the issues that led to this situation and prevent similar incidents from occurring in the future.
We apologize for the inconvenience and frustration you've experienced with your recent order. We understand the importance of receiving your order correctly and in a timely manner, and we regret that we fell short of meeting your expectations.
One of our senior customer agents will be in contact with you regarding your query in order to resolve your it to your satisfaction.
We deeply value your business, and your satisfaction is of the utmost importance to us. Rest assured, we are taking steps internally to address the issues that led to this situation and prevent similar incidents from occurring in the future.
Once again, we apologize for any inconvenience this has caused you and appreciate your patience and understanding as we work to resolve this matter swiftly.
Regards
Customer Care Services
Regards
Customer Care Services