RM
RAMADIMETJA M

1 reviews | Active since Jun 2015

12 Apr 2024, 08:47

I had a problem with Cielo Brooklyn for the passed 3 months, guess what I called twice on Tuesday the 10th April 2024 in the morning just to check the update of my order

I had a problem with Cielo Brooklyn for the passed 3 months, guess what I called twice on Tuesday the 10th April 2024 in the morning just to check the update of my order. Unfortunately there was no one to pickup the phone and called Cielo Centurion to ask for help and Innocentia was there to help me get hold of Cielo Brooklyn. I called Cielo Brooklyn after talking to Innocentia and Anthony was the guy who responded. It was the first time and day I spoke to Anthony. I explained everything to Anthony and he took my issue to Headoffice the same time to check what was going on with my order and guess what? I got help from Phelisa who spoke to me for the first time too and as I speak right now, Phelisa send me a proof of payment for my refund as requested.So Anthony and Phelisa deserves 5 stars.

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Replies (1)
Cielo
Cielo's reply12 Apr 2024, 13:03
Official
Dear Annetjie

Thank you for your excellent review and rating!
We are pleased that we could turn your bad experience into a memorable and pleasant resolve. 
We look forward to welcoming you back for another enjoyable experience.

Kind Regards
Customer Care Services.