I bought a bunk bed from Cielo on the 27th Nov, followed up with them mid December and then again in Jan, the bed only got delivered 4th Jan

I bought a bunk bed from Cielo on the 27th Nov, followed up with them mid December and then again in Jan, the bed only got delivered 4th Jan. When I got the bed, it had rain damage, the boxes were wet and the material was scratched. I then logged a query with them, no one has called me or followed up. I'm really disappointed with the service that I got and that the long awaited bed arrived damaged.