VM
Vi M

1 reviews | Active since Dec 2020

19 Dec 2023, 09:54

I am done with Cielo!

Please avoid ordering from Cielo! Their customer service is terrible and they provide absolutely no feedback. They allowed me to order a corner couch and pay for it while they didn't have stock of the item and have in fact discontinued that unit. It's the Jagger corner unit in the smoke colour. I placed this order at the beginning of November and I still don't have any feedback on my couch or a refund. Absolutely awful.

0
Replies (1)
Cielo
Cielo's reply19 Dec 2023, 12:23
Official
Good day Violetta

Thank you for informing us about your experience. 

We apologise for the inconvenience caused. 

The matter has been escalated to the online sales team and we will be in contact with you very soon regarding your delivery. 

Kindly note; that during our peak periods, delivery times may be extended.

Kind Regards 
Customer Service Teams