1 reviews | Active since Nov 2024
How sad it is to buy from Cielo
I have never seen anything like this. Saw a big beautiful demo Ashford 2.4 table online. It had a disclaimer "This demo product has been used for display, photography and marketing purposes". And I thought that was a beautiful table and bought it. It arrived damaged and badly patched back together. Contacted aftersales and explained the whole thing. Assisted by Yolanda who offered to assist and told me it will be changed. Two days later I am told my manager Dayyanah says it was a demo can't be changed. And I asked if they specified that it was damaged, then I am told about a refund or to choose anything of the amount I paid. Chose a different item and paid according to the price I saw online, today I am quoted R22693.00 for an item that is R19 999.00 online, also added on delivery that was paid already with the damaged table from 600 to an extra R1000.00. All this started on the 1st of November 2024. Loved it online, but it seems like it will remain there. Let's see how long it will take to be resolved. to be continued...
Thank you for bringing this matter to our attention.
This is not the standard of service we aim to provide.
Customer Service Team.
Thank you for bringing this matter to our attention.
This is not the standard of service we aim to provide.
Customer Service Team.
We sincerely apologize for any frustration this has caused.
We understand how disappointing it must be to feel that your concerns were not fully addressed, especially after being reassured that the issue was resolved.
Please know that your satisfaction is our priority, and we are committed to ensuring that everything is properly handled.
Rest assured, we are actively working to resolve this matter.
Kind Regards,
Customer Service Team.
We sincerely apologize for any frustration this has caused.
We understand how disappointing it must be to feel that your concerns were not fully addressed, especially after being reassured that the issue was resolved.
Please know that your satisfaction is our priority, and we are committed to ensuring that everything is properly handled.
Rest assured, we are actively working to resolve this matter.
Kind Regards,
Customer Service Team.
Thought I should update what type of service you get from Cielo. Cherry on top I decided to go to Incanda Furniture Brooklyn to buy few things. The service from **** was so great, he has always been. He used to assist me, while they were in Menlyn Maine, I thank him for the great service. Sadly when I was about to pay the quotation yesterday realized that it was Wheco Group, the light bulb went on in my head, a group that I am still waiting for furniture from. And had to stop right there. Now I am truly defeated.
Thought I should update what type of service you get from Cielo. Cherry on top I decided to go to Incanda Furniture Brooklyn to buy few things. The service from **** was so great, he has always been. He used to assist me, while they were in Menlyn Maine, I thank him for the great service. Sadly when I was about to pay the quotation yesterday realized that it was Wheco Group, the light bulb went on in my head, a group that I am still waiting for furniture from. And had to stop right there. Now I am truly defeated.