HORRIFIC SUPPORT CIELO

I had purchased a bed online and payment was done immediately. Bed was delivered 16 January 2024 unassembled. I paid so much including delivery only for me a single mum who has recently lost my husband had to try and assemble this bed. While in this torturous task the parts of the bed were incorrect. I immediately emailed and called them. Since then to date all I have been hearing was they waiting to see where they can get another part for me. In the mean time my son sleeps in the lounge which is rather uncomfortable bearing in mind he must get up and go to school with a sore back. My last email was yesterday to them wanting a full refund and the customer service agent Chante Hobbs insist that the part would be delivered and if i need a refund then they need to send the packing for me to send the bed back. This is utter bull dust. I an going to Wendy Knowler and the National Consumer Commission. To rob a widow and put me trough numerous phone calls and emails with no joy.