Horrific service after delivering incorrect stock
Cielo delivered the wrong stock. I made contact with the After Delivery department four times before anyone came back to me. Extremely poor customer service. They use external courier services, which greatly increases the inconvenience to the client. Honestly don't ever want to deal with them again, it's not worth the hassle.
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Replies (2)
Cielo's replyOfficial
31 Aug 2020, 23:05Dear Chamone
Thank you for your review.
Please accept our sincere apologies for the inconvenience and any delay with the shipment of your order and for any lapse in communication on our part. We can assure you that we take every complaint seriously and that we are actively working on ways to improve delivery and customer communication.
We hope you would consider us again for your next purchase and confident that the next experience will be a positive one.
As a valued customer. We would like to thank you for your business and support.
Keep Well. Stay Safe.
Regards
Customer Care Department
Thank you for your review.
Please accept our sincere apologies for the inconvenience and any delay with the shipment of your order and for any lapse in communication on our part. We can assure you that we take every complaint seriously and that we are actively working on ways to improve delivery and customer communication.
We hope you would consider us again for your next purchase and confident that the next experience will be a positive one.
As a valued customer. We would like to thank you for your business and support.
Keep Well. Stay Safe.
Regards
Customer Care Department
Cielo's reply31 Aug 2020, 23:05
Official
Dear Chamone
Thank you for your review.
Please accept our sincere apologies for the inconvenience and any delay with the shipment of your order and for any lapse in communication on our part. We can assure you that we take every complaint seriously and that we are actively working on ways to improve delivery and customer communication.
We hope you would consider us again for your next purchase and confident that the next experience will be a positive one.
As a valued customer. We would like to thank you for your business and support.
Keep Well. Stay Safe.
Regards
Customer Care Department
Thank you for your review.
Please accept our sincere apologies for the inconvenience and any delay with the shipment of your order and for any lapse in communication on our part. We can assure you that we take every complaint seriously and that we are actively working on ways to improve delivery and customer communication.
We hope you would consider us again for your next purchase and confident that the next experience will be a positive one.
As a valued customer. We would like to thank you for your business and support.
Keep Well. Stay Safe.
Regards
Customer Care Department
's updateReviewer Update
02 Sept 2020, 06:16Cielo, I have still not received my correct stock. I will not be using your services again.
's update02 Sept 2020, 06:16
Reviewer Update
Cielo, I have still not received my correct stock. I will not be using your services again.