Horrific service
Poor service. Poor attitude from manageress. Incorrect stock delivered, and no one wants to assist to sort it out. No mention in store that they are a showroom for an online company, so you have to pay extra for delivery. Still sitting with the incorrect stock, 5 days later, and no sign of what we paid for
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Cielo's replyOfficial
31 Jan 2019, 16:49 Dear Lizelle,
We regret to be informed of your dissatisfaction with the service received. Cielo is committed to providing not only great value for money but, as you can see from our excellent review score on platforms such as Hello Peter, to also offer the best service too. We apologise for any form of poor service you have received and will be contacting you via email for more information so that this matter can be investigated.
It appears that some information may have been incorrectly communicated to you. Our stores are not showrooms for an online company. We are not an online company but a normal furniture retailer with both online and offline sales channels. Orders for our store sales and online sales are shipped from the same national warehouse. While the online store may have all products on display, the stores may not always have all items on display, or in stock, due to space constraints. Our delivery fees for in-store orders are competitive and, in most cases, lower than other furniture stores. Delivery fees would of course apply regardless of whether an item was purchased online or in-store as with most other furniture retailers.
Once again, please accept our sincere apologies for the inconvenience caused and we hope that you will consider Cielo again for future furniture purchases.
Sincerely
CIELO
On behalf of the Cielo management team.
We regret to be informed of your dissatisfaction with the service received. Cielo is committed to providing not only great value for money but, as you can see from our excellent review score on platforms such as Hello Peter, to also offer the best service too. We apologise for any form of poor service you have received and will be contacting you via email for more information so that this matter can be investigated.
It appears that some information may have been incorrectly communicated to you. Our stores are not showrooms for an online company. We are not an online company but a normal furniture retailer with both online and offline sales channels. Orders for our store sales and online sales are shipped from the same national warehouse. While the online store may have all products on display, the stores may not always have all items on display, or in stock, due to space constraints. Our delivery fees for in-store orders are competitive and, in most cases, lower than other furniture stores. Delivery fees would of course apply regardless of whether an item was purchased online or in-store as with most other furniture retailers.
Once again, please accept our sincere apologies for the inconvenience caused and we hope that you will consider Cielo again for future furniture purchases.
Sincerely
CIELO
On behalf of the Cielo management team.
Cielo's reply31 Jan 2019, 16:49
Official
Dear Lizelle,
We regret to be informed of your dissatisfaction with the service received. Cielo is committed to providing not only great value for money but, as you can see from our excellent review score on platforms such as Hello Peter, to also offer the best service too. We apologise for any form of poor service you have received and will be contacting you via email for more information so that this matter can be investigated.
It appears that some information may have been incorrectly communicated to you. Our stores are not showrooms for an online company. We are not an online company but a normal furniture retailer with both online and offline sales channels. Orders for our store sales and online sales are shipped from the same national warehouse. While the online store may have all products on display, the stores may not always have all items on display, or in stock, due to space constraints. Our delivery fees for in-store orders are competitive and, in most cases, lower than other furniture stores. Delivery fees would of course apply regardless of whether an item was purchased online or in-store as with most other furniture retailers.
Once again, please accept our sincere apologies for the inconvenience caused and we hope that you will consider Cielo again for future furniture purchases.
Sincerely
CIELO
On behalf of the Cielo management team.
We regret to be informed of your dissatisfaction with the service received. Cielo is committed to providing not only great value for money but, as you can see from our excellent review score on platforms such as Hello Peter, to also offer the best service too. We apologise for any form of poor service you have received and will be contacting you via email for more information so that this matter can be investigated.
It appears that some information may have been incorrectly communicated to you. Our stores are not showrooms for an online company. We are not an online company but a normal furniture retailer with both online and offline sales channels. Orders for our store sales and online sales are shipped from the same national warehouse. While the online store may have all products on display, the stores may not always have all items on display, or in stock, due to space constraints. Our delivery fees for in-store orders are competitive and, in most cases, lower than other furniture stores. Delivery fees would of course apply regardless of whether an item was purchased online or in-store as with most other furniture retailers.
Once again, please accept our sincere apologies for the inconvenience caused and we hope that you will consider Cielo again for future furniture purchases.
Sincerely
CIELO
On behalf of the Cielo management team.