Horrific Cielo Online Experience

Cielo’s online ordering process is, without a doubt, one of the worst I’ve encountered in terms of customer experience, delivery, and refund handling.

I placed an order online on December 3rd, with confirmation that the stock was available. I was informed it would first be delivered to Triton Couriers before being dispatched to me. After nearly three weeks, I finally received a tracking number, promising delivery by December 23rd. Unsurprisingly, the delivery didn’t happen. Despite numerous back-and-forth communications between Cielo and Triton, I still haven’t received my order.

I’ve since requested a refund, only to be told that delivery costs are non-refundable and that the refund could take up to 21 days to reflect. To make matters worse, they require the items to be returned from Triton before processing the refund—despite the fact that I never received the delivery. Triton is their chosen logistics partner, so this issue should not be my responsibility to resolve. I can only hope the refund eventually comes through.

This was my first and will be my last experience with Cielo. I am genuinely shocked that a company operating with such poor service is still in business.

Special mention to Triton, Zikhona, and Tamia, who contributed significantly to this nightmare. They failed to return calls or provide any meaningful updates.