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Mosa M

1 reviews | Active since Dec 2023

07 Jun 2024, 11:59

HORRID experience with Cielo Furniture

I bought a dining set from Cielo in March 2024. It was delivered defective, table was chipped and the chairs were not the same size. I reported it and the furniture was collected. As it stands today, 7 June, exactly 2 months later, I still don’t have a dining table. I have been patient and cordial with the customer service team but this is absolutely unacceptable. I am no longer interested in doing any business with this brand. I have even lost the love I had for that beautiful set. What an unpleasant experience. I want my money back! I don’t want to hear another apology from these ******. Refund my money!

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Replies (1)
Cielo
Cielo's reply07 Jun 2024, 14:08
Official
Dear Mosa, 

Thank you for bringing this to our attention. 

We sincerely apologize for the delay in resolving your query. 

We have escalated your concern to our customer service team leader and she will be in contact with you shortly. 

Kind Regards
Customer Service Team.